FREE Trial Upgrade

[GEWEB]

• I started a FREE 30 day trial and it expires in 3 days. I like the product and want to go ahead and start paying for it.

  I want the $149 per month level but when I hit the upgrade button it says that I have to pay $267.09!

  How does a $149 program come out to $267.09????

[DirkC]

Hi Glenn,

I would suggest to contact Moz support (https://moz.com/help/contact) directly. Trial subscriptions are possible for both the $99 & $149 subscription, so if you took the trial for the $149 subscription, upgrading it would lead you to the next tier which is the $249 subscription. Did you try to to take a subscription without the upgrade?

rgds,

Dirk

[GEWEB]

I have emailed Support but they have not responded.

In my billing area it says that I when my FREE trial expires that I will be charged $99, so I chose the $99 trial.

I don't want to wait until it expires and pay the $99, I want to choose the $149 plan. But when I hit the upgrade button it appears they are charging the $99 + $149 which = 248 (plus tax?)

If they are charging $99 for the FREE Trial period and then $149 going forward then the FREE trial was not really a FREE trial as advertised which is what I think is happening. If that is the case then I might as well just cancel the FREE trial and sign up for the $149 plan.

[DirkC]

Strange, it's probably a bug in their subscription system. The free trial is free, they don't charge for it. I'm not sure if support is working during the weekend, so probably you will need to wait till Monday for a reply.

I just checked in my account - upgrading once you have a paid subscription is pretty straightforward, and the calculation of the remaining credit for the current subscription / amount to be paid for the new plan seems correct.

Rgds

Dirk

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