Can Delete

[a1softwaregroup]

My trial just expired and I had forgotten to cancel.

[KeriMorgret]

Hi! Please drop a note to us at help@moz.com and we'll be able to work with you on this.

[a1softwaregroup]

I EMAILED MULTIPLE TIEMS AND NO ONE HAS RESPONDED !!!! IT JUST CHARGED TODAY PLEASE FIX!!!!! PLEASE

[KeriMorgret]

I can't refund you, but I do see one ticket from you in the help desk from this morning (Seattle time). We will be getting back to you as soon as we can via the help ticket.

[a1softwaregroup]

Your not giving me a refund? It hasn't even been a day! Please, I will never use this again!

[KeriMorgret]

I personally don't have access to the billing system, so I myself am not able to refund you. Our help desk team does have the option to offer refunds, and they will be contacting you as soon as they can regarding this.

[aap82]

why don't you tell your bank to send the bill back?

[KeriMorgret]

Usually, that's something that you do after you've contacted the company that charged the card in the first place, and also is something for when the charge is fraudulent, product is broken, etc. In this case, Moz did what we said we'd do at the start of the free trial, and we also send out a reminder email nine days before the trial expires. We're usually fairly understanding in cases like this, and it is best to contact the company first in these cases.

[aap82]

Ok thanks for the response Keri