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    4. Receiving incapsula error codes when trying to respond to questions

    Receiving incapsula error codes when trying to respond to questions

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    • BlueprintMarketing
      BlueprintMarketing last edited by

      I have been receiving multiple error codes from incapsula when trying to edit answers or add an additional answer.

      I want to save the code I have seen is 112 or 12 I will take a screenshot the next time I see it.

      However, it has happened to me quite a few times and I have to refresh my browser every time I choose to post, edit basically do anything on the site.

      Using both Safari, Chrome and Firefox have yielded the same results.

      Tom

      PS I have tried to replicate the results when posting this no luck.

      1 Reply Last reply Reply Quote 0
      • BlueprintMarketing
        BlueprintMarketing last edited by

        Clearing browser cache from beginning of time on chrome has made a huge difference in the speed as well as the ability to simply click edit and actually edit.

        Because I rarely use Firefox I did not anticipate having the same issue however this seems to be the fix to the problem.

        Thank you,

        Tom

        KeriMorgret 1 Reply Last reply Reply Quote 0
        • KeriMorgret
          KeriMorgret @BlueprintMarketing last edited by

          Hi! If this happens again, please take a screenshot, and send a note to help@moz.com. Include in text in the email the incident number (it'll be 10-20 digits) too. From there, we'll be able to look up what is happening. Thanks!

          BlueprintMarketing 1 Reply Last reply Reply Quote 1
          • BlueprintMarketing
            BlueprintMarketing @KeriMorgret last edited by

            Will do thanks Keri

            1 Reply Last reply Reply Quote 0
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