Is Moz local available for South Africa?

[creativecase]

I joined Moz local and was charged for the product and service, but it seems as though the service is not available for South African locations.Can I be refunded as I have also been charged for Moz Pro?

[tolle82]

At this moment only available for US based companies.

[SamWeber]

Hi!

Moz Pro is actually completely separate from Moz Local. Reviewing your account it doesn't look like you've been charged for either as you haven't purchased a listing and the Pro account you set up is still in a trial. You're welcome to cancel the trial of Pro at any time if you decide it's not right for you. You just need to log in and click on the cancel link on the subscription page of your account. Thanks!

[creativecase]

Thanks for this answer pity- perhaps I will find a local version from another vendor...

[creativecase]

Infact I did get charged for both two amounts have come off my credit card!!!

[SamWeber]

Hi there,

I reviewed your account and can confirm you actually haven't been charged anything. Both our records and our payment processor's records only show a voided $1 authorization that is processed when you first set up an account to validate the card. As the authorization is pending and then voided, it generally drops off of a live billing statement after 2-3 business days.

If this is in regards to a different account than what you're writing in about, we'd need the email for it to research. I recommend sending in a ticket if you'd like more detailed information or for us to look into this further for you as we prefer not to discuss account details in the community for privacy and security purposes. Hope this helps clear things up and again, please reach out if you have any other questions. Thanks!