MA monthly reports

[Dan-Lawrence]

Hi

I need to submit my monthly reports to my clients this week but they have all come through devoid of most data !

I did submit a support request ticket to help@ yesterday but no reply yet, i appreciate you may well be very busy if this has happened for everyone

Pls advise update asap so i know what to tell my clients ?

Out of interest any other MOzzers out there having the same monthly reporting problem ? (i.e. no or little data) ?

Many Thanks

Dan

[AITLtd]

We have had similiar problems error in reports and some campaigns not even sending scheduled reports through....

[TravelAddicts]

We did not receive our weekly report either.

[JoelDay]

Hey Dan,

Thanks for the question. It looks like when your custom reports were generated there may have been a problem with the feed from your GA. I noticed all other sections of the report are populated fully, just no traffic data.

I've got your ticket and will send it over to see if we can regenerate the report for you. I'll email you back as soon as I have more information on that.

Thanks!
Joel.

[JoelDay]

Hey,

I don't actually see that you have any custom reports on your campaign.
I can see that your regular weekly campaign update is scheduled to start today so you should see it soon.

Thanks!
Joel.

[JoelDay]

Hi,

I took a look at your account and both of the custom reports you have scheduled were sent out on the 2nd as normal. From what I can tell, neither of them were missing any data.

If you're seeing something different than that feel free to email us at help@moz.com and we can look into it.

Thanks,
Joel.

[Dan-Lawrence]

Thanks Joel

its all my campaigns not just the one of the ticket for your info.

when i select monthly (June) data for any of them they are devoid of most data

really want to get those reports out to my clients tomorrow if possible

Many Thanks

Dan

[Dan-Lawrence]

ps - most crucially it will be my campaign with initials T.T since they are newish client (post MA launch) so havn't got any SEOMoz Pro reports to fall back on/supply them until MA reports fixed so if you could prioritise sending me that campaign monthly June MA report since i must send today (since already 3 days overdue)

However, hopefully the fix will apply to all campaigns at same time

cheers

dan

[Dan-Lawrence]

Any news yet ? i note one of my projects monthly June report seems to have been fixed & sent but none of the others have and its the one i mentioned below i now need urgently !

clients asking where it is !

thanks

[protofuseinc]

I'm having this issue as well with the automated custom reporting, especially the keyword rankings one.

The actual rankings are not being displayed on the report. Next to each keyword, under each search engine, is a dash (-)

This has been broken now for a few weeks. Anyone know a status?

[Dan-Lawrence]

Just to let you know my reports received a couple of days after this so thanks for that

They do still have display issues such as chart legend saying June is July etc etc as well so please remember to fix those when you get a mo re future reports along with any data inconsistencies between GA and reports if any remain as per a previous support ticket

many thanks

dan