Social media connection issues with Facebook

[turd_ferguson]

I am having this problem with my account and found a couple posts on it from a few weeks ago, but no solution.

When I go into campaign settings and delete the connection and try to reconnect it I get this error message:  "The Facebook account you've connected is not currently an administrator of any Pages."  Then it shows the 2 pages I manage.  I click the "Track this Profile" button and get this message: "The social account is a duplicate."

I have no data showing in my social media dashboards/reports and my client is on a major social marketing push...it would be nice to use the tools in Moz to track and report on his results.

Any updates on this bug?

[JoelDay]

Hey Edward,

Thanks for the question. I took a look and it appears your FB OAuth token had been invalidated and the connection was severed. I've gone ahead and removed the bad token from the Moz side. Can you do me a favor and reconnect now?

If that doesn't resolve the issue go ahead and email into help@moz.com so we can look into this for you.

Thanks,
Joel.

[Volusion.com]

Hi Joel, I'm experiencing a very similar situation as Edward. Could you look at my account and let me know? I can use help@moz.com to make it official if needed.

Regards,

Nathan

[KeriMorgret]

It'll be best (and fastest) to use help@moz and make it official. Thanks!

[Volusion.com]

Will do, thank you!

[womanofsubstance]

Hey joel,

I am facing a same issue please help me.

thanks

[Christy-Correll]

Hi Rashid,

I am sorry to hear that. Please open up a help ticket by filling out the form at https://moz.com/help/contact, and one of our fantastic Moz Helpsters will look into your account, then contact you directly.

Thanks so much for your patience!

Christy