MOZ Starter Crawl Not Working

[jampaper]

Hello,

I just added a new subdomain as one of my campaigns on MOZ. The starter crawl report keeps coming back to me with just one page crawled (it should crawl up to 250 pages). I've deleted and added this subdomain three times and it continues to present me with this problem.I've even waited a week for the full crawl report but that also showed just one page crawled.

Does anybody know why this is happening?

Thanks!

[Abe_Schmidt]

Hello Andrew,

This is Abe from the Help team at Moz! After looking into your campaign with 1 page crawled, I think I have found the culprit. Your server seems to be timing out when we attempt to contact the host. Your web admin can usually fix this from there side of the controls. You can verify this timeout by downloading the CSV from your Crawl Diagnostics in this campaign and scrolling to the right. One the server allows us, we will be able to crawl your site without a problem.

I hope this info helps!

[jampaper]

Hi. We are still having an issue with this initial crawl. How can we stop the server from timing out? Is there a certain setting that could be prohibiting the moz crawl?

The site, www.cuptainers.com seems to be up and accessible with no down time.

Thank you,

Andrew