Can we get direct live chat or contact information? Response in the community is not helping and making the process really slow

[ShaunPhilips]

Its been almost half of the month and our account status is still showing not upgraded. Again and again trying to contact moz via forum and waiting for the response is hampering our work. Kindly let us know how to contact via live chat?

[TomRayner]

Hi Shaun

Response by email is usually very fast - it has been for me in the past.  You can try it at help@moz.com, be sure to include your Moz login email address, campaign details when relevant and a screenshot of your issue if applicable.

More contact and help info can be found: http://moz.com/help/contact

[StefPachall]

Hi Shaun,

Our chat is for billing but you can go ahead and reach out to us through that. You will find it under billing and there will be a link to our chat to the right.

Thanks,

Steffany