Why does it take so long to generate CSV reports from OSE?

[CELINEWAA]

My CSV reports are taking so long to generate, that I'm unable to deliver analysis that I need to deliver today. How can it take so long to create a CSV document for a report that took seconds to generate on screen?

How can I justify my subscription for a product that doesn't deliver?  I do have to justify it.  I feel so let down.

[MickEdwards]

I can answer that question from a slightly different perspective.  I worked with software that parsed varying file types and csv files were so slow to process because of their size.  It was the same scenario writing to them.  So i'm not at all surprised at the slowness of exporting your data to them - not really Moz's fault.

[KeriMorgret]

We actually are running behind on exporting reports right now (I don't know the reason why right now, but there is a team working on that). It may take a few days to get everything caught up. They usually are much faster. We're in the middle of adding a message to OSE to let people know about the delay. I really do apologize for this, and realize it's a pain when something you rely on isn't working.

[CELINEWAA]

Thanks for the insight Michael.  Keri, I understand problems do arise from time to time, it would be great to know there's a problem as early as possible to spare the time and frustration trying to export the reports - and more importantly so I can set expectations with clients and colleagues.  It caught me at a time I was due to prepare some link profile analysis for a potential client, which is why I felt let down.  Thanks for your responses, I do appreciate them.

[KeriMorgret]

Thank you for the feedback Tim. We have added a note to OSE when you run a report that exports are running behind, as well as to the recent CSV reports page. Hopefully this will help people in this situation in the next couple of days. This morning's internal status report showed that we are getting ahead on the reports and things are starting to move a little faster now.