"Our connection to your Google Analytics account was lost" keeps occurring

[ArtUnlimited]

We've reauthorized our Google Analytics accounts, but we still keep getting the message "Our connection to your Google Analytics account was lost. Please reauthorize now." This is happening to a handful of our campaigns, not all.

Has anyone else encountered this or know what is going on? It says I won't lose any data, but why does this keep happening?

[KeriMorgret]

Hi Thomas,

This is a known issue. We have a writeup at http://health.moz.com/ that should help fix this. Let us know if that doesn't work!

[ArtUnlimited]

Thanks - that helped to let us know what was wrong. Is there a way to "erase" the Google Analytics accounts I have connected now and start over, using the owner access instead of admin access? When I choose from the list currently, I have no idea if I'm choosing the one that had only admin access vs. the owner access.

[FHL]

Hi Keri,

It sounds like this fix only works if you're the owner of all the linked profiles. Like most agencies, we have admin access to all GA profiles, but own only a few. Any update on when this issue will be resolved? I'd like to avoid having to ask all of our clients for their account owner login info. Thanks!

[ChiarynMiranda]

Hey Thomas,

You can definitely remove a connection to GA by selecting the Disconnect button from the settings page but I'm afraid we don't have a way to know which account is connected by a user or an admin login.

I'm really sorry for the inconvenience that causes.

Chiaryn