503 error on Moz

[GPainter]

Is any one else getting a 503 error (I'll copy it below) whilst trying to get on Moz, I can get to the home page but going to internal links I get the error, I managed to get onto Q&A via an external link.

I've been having some troubles the last few weeks with logging on etc. Most importantly Is Roger ok ?

Error 503 Service Unavailable

Service Unavailable

Guru Meditation:

XID: 1257248781

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Varnish cache server

[Kingof5]

Same here, got a 503 when trying to go to Community once I logged in. Had to go to Moz Analytics then directly to Q&A to get to the Q&A.

[MikeRoberts]

I've been occasionally getting 503s here. I'll follow my bookmark to the Q&A but when I click into a question it tells me I'm logged out. I click to Log In but it takes me to the Moz homepage where it shows I'm already logged in. If I then click on the Moz Analytics button, I wind up hitting a 503. I've found if I log out from the dropdown while on the Moz homepage and then Log back in, I can then get to analytics fine after that's happened.

[KeriMorgret]

Hi! These are actually two separate issues here.

This morning we had a problem where the blog was dead because of data we were trying to pull from an API that was unresponsive. We fixed that section of the code and it should be fine now.

We did have a problem with our cookies that we fixed about two days ago. That was causing people (staff too!) to get logged out all the time. If you manually log out and log back in, you should get the fixed cookie and everything should be OK.

[MikeRoberts]

Yup, you're right. For some reason I was thinking I was hitting a 503 but in reconstructing the error just now it sends me to an Improper Redirect error page. Hopefully now that I've logged out and back in I should be fine. Thanks Keri!

[GPainter]

I'm still getting these errors its due to Moz thinking I'm not logged in when I am and have to log out manually (typing /logout). When logging in its all fine but this log out issue is a pain in the bum.

Why am I still getting these logged out errors?

[KeriMorgret]

I don't have a ready answer for that. If you could email us at help@moz.com and let us know what browser you're using, and any type of pattern of being logged out, that would be really helpful. Thanks!