Standard Responses Causing Duplication Issues

[EwanFisher]

Hi Guys

We have a Q&A section on our site which we reply to customers using standard responses which have already been approved.

This is causing a lot of duplication errors, however due to the nature of our business we need to use these responses. Is there anything that we can do to stop this?

Matthew

[William.Lau]

If the standard responses are the same, I don't think you need to worry about it.

That is assuming the title of the question and question description is usually different.

Just because a body of a text has some duplicate text, doesn't really affect it too much because the title of the question, description of question.

[EwanFisher]

Sometimes the page titles and descriptions are the same as these are user generated and sometimes the same questions get asked over and over again, there is a search function but people like to create a question before searching to see if its already been asked.

[William.Lau]

If it is not word for word, it shouldn't be that big of a problem. If it becomes too much, you can always compile them into one single thread/question.

[Debdulal]

_Rather than copy and pasting the same thing over and over again, you can create a FAQ section in your website and each answer should have a dedicated landing page. Once done, whenever you see someone has posted a question that matches with FAQ section, you can place the URL and ask the asker to gather more information from there. _