I can't activate a campaign...

[MikeGeorge]

I have about 12 campaigns in my account. One of them has disappeared.

If I deactivate every campaign I have, the dashboard still says that I have one campaign active. Yes, I know which campaign is active-- it's the missing one. The only evidence I have that the missing campaign is still "there" is the one active campaign that remains open, but not displayed anywhere.

Yes, I am absolutely sure I didn't delete it.

But that's only my first problem. So now that all of my campaigns are visually archived, I can go in and activate them one at a time, and that works.

Except for one campaign. I have one campaign that simply will not allow me to activate. It does not give me an error message when I click activate. I just get the jquery "waiting" animation and then...nothing.

This is kind of urgent and I emailed moz during normal business hours with no response yet.

[crackingmedia]

Hi Mike

I doubt that this will help, but one thing I have seen recently is missing campaigns in Moz Analytics that are shown in Moz Pro. I have also seen someone saying yesterday on the Q&A that they were missing campaigns the other way around.

As I say, I doubt this will the case in your situation, but it may be worth checking if they are in Analytics or vice versa in Pro.

Peter

[MikeGeorge]

Thanks Peter. Yes, I think the new back-end is confusing. And it was worth a guess, but that wasn't it. Thanks for playing though!

[Christy-Correll]

Hi Mike,

Did you open a Help Team ticket at http://moz.com/help/contact? If you are online tonight (reading this), you may consider tweeting @moz. So sorry for your troubles, and thanks for your patience while we iron this out.

Cheers,
Christy

[jennita]

Hey Mike,

This is definitely an odd one, and I believe it's something specific to your campaigns. You did the right thing by sending in an email with the details. Our team is working through the queue, and we'll get in and check it out. Did you make sure to specify which is the problematic campaign in your email?

Thanks!
Jen