The Moz Q&A Forum

    • Forum
    • Questions
    • My Q&A
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. SEO and Digital Marketing Q&A Forum
    2. Categories
    3. Technical Support
    4. Cant update billing information, getting error

    Cant update billing information, getting error

    Technical Support
    2 2 177
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • NicoleECS
      NicoleECS last edited by

      Need to update billing Credit Card.

      1 Reply Last reply Reply Quote 0
      • DavidLee
        DavidLee last edited by

        Hi Robert

        Sorry to hear you are unable to update your billing information. Would you be able to provide us with your account information at help@moz.com so we can take a look? If your card is being declined you will need to call your bank to authorize SEOmoz as a valid vendor as we do get filtered as fraud from our $1 pre-authorization.

        Look forward to your email!

        1 Reply Last reply Reply Quote 0
        • 1 / 1
        • First post
          Last post
        • Subscription Billing Issues
          salmanKhan8874
          salmanKhan8874
          0
          3
          63

        • PayPal Billing issue
          BrianChilds
          BrianChilds
          0
          2
          209

        • Having trouble exporting reports. Keep getting error messages
          ErinMcCaul
          ErinMcCaul
          0
          4
          403

        • What day does Moz update the keyword rankings, my campaigns are all over a week since the last update?
          StefPachall
          StefPachall
          0
          2
          670

        • Can we get direct live chat or contact information? Response in the community is not helping and making the process really slow
          StefPachall
          StefPachall
          0
          3
          693

        • Update Keyword Rankings
          DavidLee
          DavidLee
          0
          4
          135

        • Updated my campaign ?
          Alex75
          Alex75
          0
          4
          167

        • Account Update
          ChiarynMiranda
          ChiarynMiranda
          0
          2
          92

        Get started with Moz Pro!

        Unlock the power of advanced SEO tools and data-driven insights.

        Start my free trial
        Products
        • Moz Pro
        • Moz Local
        • Moz API
        • Moz Data
        • STAT
        • Product Updates
        Moz Solutions
        • SMB Solutions
        • Agency Solutions
        • Enterprise Solutions
        • Digital Marketers
        Free SEO Tools
        • Domain Authority Checker
        • Link Explorer
        • Keyword Explorer
        • Competitive Research
        • Brand Authority Checker
        • Local Citation Checker
        • MozBar Extension
        • MozCast
        Resources
        • Blog
        • SEO Learning Center
        • Help Hub
        • Beginner's Guide to SEO
        • How-to Guides
        • Moz Academy
        • API Docs
        About Moz
        • About
        • Team
        • Careers
        • Contact
        Why Moz
        • Case Studies
        • Testimonials
        Get Involved
        • Become an Affiliate
        • MozCon
        • Webinars
        • Practical Marketer Series
        • MozPod
        Connect with us

        Contact the Help team

        Join our newsletter
        Moz logo
        © 2021 - 2026 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
        • Accessibility
        • Terms of Use
        • Privacy