Does anyone have any insights to the GetSatisfaction service?

[JeanieWalker]

I'm looking into website tools that will open connections up between my company and our customers, and provide a good platform to support customer empowerment. Any feedback would be appreciated!

[DanDeceuster]

Not sure on get satisfaction but based on what you are trying to do I would recommend creating social platforms for your company. Start with a blog, add a facebook page and add a twitterfeed for starters. This creates connections and interaction between your company and customers.