Event Tracking or Goal Tracking?

[esiow2013]

Hi guys,

What do I need to implement if I want to track sign-ups (and where this successful transaction/goal came from) and email inquiries (from a contact form)? Event Tracking or Goal Tracking?

If you can share some of your guides or blogs/articles you found online, that would be great.

Thanks in advance!

[Martijn_Scheijbeler]

Hi,

That would be goal tracking, but you might have to use event tracking to set up the goal tracking. I can give you the whole explanation on how this works but since Google Analytics already created a pretty useful help guide for this: https://support.google.com/analytics/answer/1032415?hl=en I would recommend reading it.

Cheers!

[esiow2013]

Hi Martijn,

Thanks for the suggestions. We've already setup a goal tracking in Google Analytics using a URL destination (a "/thank-you.html" page) but I don't know why it is not working on one of our 2 sites. I still can't see any conversion data from the traffic reports once I click the "goal set 1". What we want to track is how many inquiries we're getting (the no. of people who contacted us from a "contact form" in a product page) and see where they come from (Google, Yahoo, Bing, Google Adwords, Facebook Ads, Direct Traffic, Social Media sites, etc.). Let me know your thoughts.

[Martijn_Scheijbeler]

Hard to say from here what your problem could be, I'm thinking about:

• Is there a new pageview when the user completes the form?
• Have you validated the URL by looking at the pages viewed via the Content sub menu item in Analytics?

[esiow2013]

• Is there a new pageview when the user completes the form?

Yes, the person will be redirected to the thank you page once he/she completes an inquiry through our contact form.

• Have you validated the URL by looking at the pages viewed via the Content sub menu item in Analytics?

I don't know why it(/thank-you.html) is not showing.

What do you think is the problem?

[Martijn_Scheijbeler]

Redirected, how? It could be via Ajax so it won't trigger an official new pageview? If these are not the case can you PM me the site we're talking about?

[esiow2013]

Sure, if you want, we can discuss this through email. May I know your email?

[Martijn_Scheijbeler]

For any people later coming in, in this thread. I got in touch with the site owner, it turned out that the GA tracking code was missing on the thank-you page.