Crawl results on keyword rankings differ from actual search rankings

[matteis]

For the second week in a row, the weekly keyword rankings in my MOZ account show "not in top 50" for most keywords. However, when I check some of my rankings  I still broadly have the rankings that I used to have. It seems that the MOZ crawl is experiencing some difficulties.

Does anyone have suggestions how to find out what's going on? If I can't rely on the crawl outcomes, then the tool is not very useful anymore!

[SEMServices]

you might have logged into your mail account (Yahoo, Gmail, Bing etc) which shows your website because you might have search and accessed it many times.

[ChiarynMiranda]

Hey Mathijs,

Thanks for writing in and sorry you're getting this problem. I am going to try to answer this without including your specific domain information in the public forum.

It looks like this is happening because your campaign is based on the "subdomain" www.EXAMPLE.com instead of the full root domain EXAMPLE.com. Since the campaign is set up for www subdomain, we can only crawl pages with the www prefix in the URL and we will only search the rankings for pages in the domain that include the www prefix, but www.EXAMPLE.com redirects to EXAMPLE.com so we aren't able to crawl past the redirect. Also, EXAMPLE.com is what is ranking in the engines, and is where all of the pages are hosted, so you're not getting results on those pages or rankings. Instead, you're getting information based on only the pages and rankings that are connected to www.EXAMPLE.com.

Unfortunately, the only way to solve this is to start up a new campaign based on the full root domain, EXAMPLE.com. After you set everything up in that campaign, you should begin to get crawl data within three to seven days, and everything should be peachy-keen! You'll have a plethora of data that you weren't getting before on the www.EXAMPLE.com subdomain.

I hope this clears things up. If you need further clarification with specific examples, please let me know. Also, if you prefer to keep your domain name private you and also email us at help@moz.com.

Chiaryn
Help Team Ninja