Keyword Difficulty Report - Google Engine selected, however system is return Bing results

[L10Group]

Hi Thomas,

It is not that the Moz volumes are incorrect ... it's the fact that it is not showing me the Search Engine I selected.

Please see screenshot attached where I have circled the two key points.

1. Google Australia search engine selected.

2. Bing volume displayed ( should be Google Australia)

1083_v2.jpg

[L10Group]

Thomas,

Look closely at your Yahoo Screenshot ... see how it has return 'Bing' volume.

[BlueprintMarketing]

Hi Lee,

I agree with you that is a big issue keyword exact match volumes. Just for your information from using Moz for very long time I have had mixed results with the Bing or Google volume results showing up.

I imagine that for campaigns you have selected all three search engines correct?

I will alert the folks that will deal with this here at Moz

I appreciate your patience with me and explaining exactly what was the issue. Sorry about taking so long and I appreciate you taking the time to actually circle the results and show what is the real problem.

I will report this and I sincerely appreciate it.

Respectfully,

Thomas

[BlueprintMarketing]

Hi Lee,

Thank you for pointing that out. Amazing it seems to be default zero results and Bing for whatever we choose. It is a big issue and I will bring this to the right people to fix this issue and credit you with of course finding the issue and taking the time to explain it to me.

Thanks a lot man all the best,

Thomas

[L10Group]

Hi Thomas,

No ... we only select Google - Australia for our search engines when setting up new campaigns.

Thanks
Lee.

[BlueprintMarketing]

Hi Lee,

When you're setting up your campaign normally you use search engines Google Australia is the secular search engine to be used.

You do not go add any other search engine's

I understand completely and so you know I set up my campaigns to run default United States and turn on all the search engines and I'm getting the same results or error that you're getting so it seems like it's universal

Below are my set up however I have used Australia has the place just to set up a dummy campaign in order to see if it makes a difference.

Just so you know in the future if you ever have an issue with you on text here you can go to

http://moz.com/help/pro

Create a ticket and let them know what the issues are. For instance I am referencing back to this exact URL where this question originally from you. And they will definitely take action.

Thank you for bringing this to the attention of everyone at Moz

Sincerely,

Thomas

Just so you know this is all I had to do to report the problem and this is what I wrote.

"

Hi Guy's,

I have been alerted by a gentleman Lee (referenced in the URL below) that there are issues with the keyword difficulty tool when ever a query is search the Bing volume comes up with no response regardless of the search engine selected even if it is Google's search or even yahoo.

Here is a reference to what I'm talking about Lee has done a very good job of circling the issue.

http://moz.com/community/q/incorrect-search-engine-volume#reply_162515

Respectfully,
Thomas"

So you know leave the photos I have added below are not linked to the help question.

h5HETQ5.png KNPkRzc.png

[DavidLee]

Hey Everyone!

The search volume you're looking for is pulled from Google's Adwords API. We unfortunately no longer use the AdWords API and it's unlikely that we will be getting it back. We are working on an alternative resource for that information but we have no solid time frame right now.

The data is available directly from your AdWords account as well if you need it.

That section is separate from the rest of the report so the choices you see in the drop down will not affect the volume and will always remain static on every report.

It is a little confusing and I do apologize.

[BlueprintMarketing]

Thank you for clearing that up. That makes a lot of sense.

All the best,

Thomas

[L10Group]

Hi David,

If you can't offer that functionallity within the system why do you still have the options to select within the Drop Down menu??

And to avoid confusion with general users if you can't change the menus at least change 'Bing' results to 'Google' and just state no data available.

[DavidLee]

Hi Lee,

The functionality is not for the keyword volume, just the keyword analysis highlighted here: http://www.screencast.com/t/ZRcUgBDbDR

Everything between the two is an extra feature.

I know it is very confusing and I am actually trying to get this updated with labels to show which search engine was used for the analysis or at least have the analysis appear directly below the drop down options.

I hope it clears things up a little.

[L10Group]

I see..

With that in mind my other suggestion would be more relevant.

To change 'Bing keyword volume exact match' to 'Google Keyword volume Match' and just put underneath that 'No Data Available'

[DavidLee]

Hi Lee,

We used to be able to pull from Google's API to show keyword volume and now we are using Bing.