1 page crawled - again

[alsvik]

Just had to let you know that it happend again. So right now we are at 2 out of the last 4 crawls.

Uptime here is 99,8% for the last 30 days, with a small downtime due to an update process at the 18/5 from around 2:30 to 4:30 GMT

In relation to: http://moz.com/community/q/1-page-crawled-and-other-errors

[WesleySmits]

Alsvik, in your previous post Joel Day tried to help you by addressing your questions one by one.
His reply was very helpful and polite, you didn't give him that respect back.

He also meant that the issues you are having are technical and this is not the right section for that.
This is for community based questions. Not questions to Moz.

You started a new question. Make sure it is a question.
Your previous questions were answered correctly. If you would have listened you might have been been helped already by Moz technical support.

My answer is exactly the same as Joel's. E-mail Moz about your issues.

I mean no disrespect with this answer.

[alsvik]

Hi Wesley

First, this has been an ongoing problem for the last 6 months. I've had tons of emails back and forth between the Seomoz team and have had my staff look at all traffic to find problems on our side. There is no problem on our side that would cause this. All other services crawling our site is working just fine.

Our robots.txt is being read and obeyed by all other crawl-bots. But not Rogerbot ... And for the hole period of time, the signal to me from Seomoz has been: It is not us. It is you - or Apple, Google, Twitter og Google.

To answer your question: Old thread is locked, so i could not add a reply there. Another strange thing from Semoz. Thread is marked "answered", but my problems it yet not resolved. It never has been. Why then mark it as answered? (as in "done")?

I've cancelled my subscription, so i'm not here to make things right. I'm past that. Seomoz is broken, and the support team blames google, twitter, facebook, apple. This is the reasons i've been given:

Google: Googlebot does not read robots.txt right. It's not Seomoz

Google: GA is loosing connectivity to Seomoz. It's not Seomoz

Apple: IOS creates an errors on semoz forum when posting replies. It's not Seomoz

Twitter: They have a flaw with their API. It's not Semoz

Facebook: They are not reporting data correctly. It's a problem with their API. It's not Seomoz

I like the Semoz tools and the community - but their tools just dont work. And it's pricy paying JUST for the community part. The Semoz team once gave me a month for free because they realized there was a problem, but they could/would not fix it and charged me the following month - even though the problem still existed.

The respect-issue you are mentioning must be a language and cultural difference. Where i come from respect is an action - not just written words. I can write here many times that i do respect Joel and the support-team, but it means nothing if it is not followed up by action that shows the same respect, right?. English is not my primary language, therefore i may often choose different words (with a slighty different meaning) than ie Joel and the support team.

[WesleySmits]

Okay, I am sorry to hear you cancelled your subscription.
I'll try to address everything one at a time.

The Moz tools are working correctly so far for me so I can't really help you with the issues that you have. As said before the Q&A is still not the place to talk about technical difficulties.

I think the reason that your thread was closed was because Joel answered your question on a couple of subjects and told you that you should contact je technical support because you were asking it in the wrong place (Q&A). It's a shame that after so many mailing with SEOmoz they haven't been able to solve your problems.

About the respect thing. I wasn't talking about use of different words but more the reference to Gordan Ramsey. Gordan Ramsey is not known for his polite way of saying things and this reference was not necessary in my opinion.

[alsvik]

Thanks.

But Gordon Ramsey is one hell of a nice chef, right? ;o)

[alsvik]

3 weeks in a row