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    4. Q&A alert e-mails no longer contain links back to the question referenced in the e-mail

    Q&A alert e-mails no longer contain links back to the question referenced in the e-mail

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    • BlueprintMarketing
      BlueprintMarketing @matbennett last edited by

      Very good point, could be that it made might be my mail client. Using an iPhone five and it's also not showing up as well in sparrow a Mac mail application. It could be that thank you for telling me I'm going to try a different mail.

      sincerely,

      Thomas

      matbennett NakulGoyal 2 Replies Last reply Reply Quote 0
      • NakulGoyal
        NakulGoyal last edited by

        Earlier, it was the actual question that was hyperlinked. Now, as matbennett said, it's a button. The "Go to question" button.

        I hope this helps.

        KeriMorgret 1 Reply Last reply Reply Quote 1
        • matbennett
          matbennett @BlueprintMarketing last edited by

          Worth checking that.  I don't collect mail on any iOS device. However I do know that we deal with a hugely disproportional number of support issues regarding mail on iOS.  Being polite I would say that it "isn't particularly robust".

          It is publishers responsibility to test/fix that, as it is a popular enough platform.  That doesn't make it any less annoying though.

          Might not me that, but that's my immediate suspicion.

          1 Reply Last reply Reply Quote 1
          • NakulGoyal
            NakulGoyal @BlueprintMarketing last edited by

            On my iPhone5 (Gmail App), it shows up fine.

            1 Reply Last reply Reply Quote 0
            • KeriMorgret
              KeriMorgret @NakulGoyal last edited by

              We can look at hyperlinking the question, as we'll be doing some more tweaks to the emails.

              One of the feature we did add was having the question title in the subject line, so messages about different didn't get lumped together in gmail anymore.

              BlueprintMarketing 1 Reply Last reply Reply Quote 1
              • BlueprintMarketing
                BlueprintMarketing last edited by

                This is beyond strange iPhone five now not working to show the part I need. In addition to Microsoft outlook online and Spero mail for Mac along with Microsoft outlook 2011 for Mac

                Regular email client Sparrow mail

                https://www.box.com/s/u5ymcjf7625sgh76ezr4

                iPhone 5

                Web email client

                https://www.dropbox.com/s/7nfy12s9immfltd/iPhone.PNG

                Hi believe this shows that it is a problem maybe with my mail host? I turned off my spam filter and answer some questions and got the same though. I don't believe Peer1 Exchange mail 1 is at to blame however I will inquire with them if you guys think that is the Reason for this however I must say I've never had an issue with email like this before.

                Any thoughts are more than welcome and I have tried three or four different mail clients now. It seems like the issue might be a little bit more complex. Thank you so much for any and all help

                l8If5bX.png cG4Utnv.png msuHsyN.png

                KeriMorgret 1 Reply Last reply Reply Quote 0
                • KeriMorgret
                  KeriMorgret @BlueprintMarketing last edited by

                  On the first screenshot, I'm thinking that maybe images aren't loading. I'll make sure that we have links back to the question that are in text and not just images in the future, but not sure exactly when that rollout will be. Thanks for letting us know!

                  BlueprintMarketing 1 Reply Last reply Reply Quote 1
                  • BlueprintMarketing
                    BlueprintMarketing @KeriMorgret last edited by

                    thank you Keri!

                    1 Reply Last reply Reply Quote 0
                    • BlueprintMarketing
                      BlueprintMarketing @KeriMorgret last edited by

                      just so you know I don't get the go to question  unless I  hit review on Web in the e-mail client.

                      I also am not using Gmail I am using exchange 2010 hosted with Peer1

                      sincerely,

                      Thomas

                      KeriMorgret 1 Reply Last reply Reply Quote 0
                      • KeriMorgret
                        KeriMorgret @BlueprintMarketing last edited by

                        Hi Thomas,

                        If you could send a screenshot over to our help team, that'd be great. Thanks!

                        Keri

                        1 Reply Last reply Reply Quote 1
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