Two google analytics accounts on one site.

[JasmineA]

I'm not saying that either of you are wrong to be a bit fearful. I can completely understand. But we need to keep a few things in mind here to put this in  perspective:

• YP has thousands of clients and no one has surfaced saying YP has deleted anything.

• You can push for them to sign an NDA or something similar saying that they will only be working inside a certain area of the account.

• They aren't a good company to do business with if they aren't trying to meet you half way on tagging and you need to take that back to your POC.

But really, the first point is that YP does do this for everyone, and they haven't screwed anyone over yet (we would all hear about it, haha).

[RobertFisher]

I have not heard of them deleting the data and see no reason for them to. Frankly, they don't keep any pertinent metrics, so what's to hide?

Best

[salemtas]

Hi Robert,

Sorry mis-label by me - the traffic comes through as search.  we went through clicking on one of the ads to show the yp guys what happens and it appears in analytics as yahoo/search, but they denied that is what happened - in front of them.  They say cpc traffic doesn't appear in analytics AT ALL.  The referral traffic can be accounted for, except for a pile of dodgy looking directory sponsored links from a selection of directories under same ip addresses - yp say they have nothing to do with these and direct traffic can't account for this.  There just isn't enough traffic on the site as a whole to account for the reported clicks - 698 from Yahoo with just 17 showing up in analytics

[RobertFisher]

I would be more than happy to show them that is BS. they won't listen because they are_____. Do they have a report showing a yahoo account with that domain and 698 clicks to a specific url? That is the question.

They are just so full of it you want to scream. Again, if you need help with any of this, call or PM and I am happy to get a dozen experts on board. (And I really argue well and quietly.)

Best

[JasmineA]

You should ask for screen caps to show proof of the traffic.

Also, ask for CSV reports from the Ad Level so you can see where the Destination URL is going. These take about 5 minutes to pull from any PPC platform. compare with the date range they are telling you about.

Ask for even more screen caps. More physical proof from the account that they are sending this data to you

[salemtas]

I'm pretty sure the client is ready to run away, I was an odd situation, we did their original website 7 ish years ago, before we offered any real online marketing.  So they were dazzled by the yp sales guys, signed up, then came back to us for a new website - there was much face palming at that point

The latest meeting was interesting, I can argue quite nicely too, I made the google 'expert' tantrum and storm out at the end, complete with door slam. I don't think he appreciated a young female with some fairly indisputable evidence putting him in his place and showing up his lack of knowledge.

On the openness of the actual accounts - they are stalling on giving us access even to the Sensis interface - no way are they going to show me what is actually happening with Yahoo or Google.  Part of the problem is that they send sales guys out to deal with the issue, they have no idea what they are talking about, and are used to dealing with customers who just accept the rubbish answers.  I don't even know if the guys I'm dealing with would understand what I was asking to see (didn't know analytics had a real time feature - it seems I programmed that myself to be tricky - I'm really awesome at programming and I didn't even know it!)

At the moment they have taken 2 days to look into the auto -tagging option???  The whole account management has been a mess from day 1, there are many more problems than just this. It isn't that I don't want them to see the analytics, and  I don't think they would delete stuff etc... purposefully, but it could happen.  There really looks like something has stuffed up and it only takes someone to go ' that shouldn't be here - delete profile' and its gone.  I wouldn't trust them with my account, so that is the same advice I'd give anyone else.

My initial question was mainly due to me being a bit stupid - they told me we'd need to upload extra code via ftp and I just thought - guess they have a different system to what I would do because their account management is different.  Then their email request asked to be linked to a generic sensis email, so mostly me not going back to basics.