Keyword Difficulty Tool not workin

[Thommas]

Keyword Difficulty Tool has been down for two weeks, customer help does not reply to my emails, whats going on SEOmoz? the customer service used to be much better.

[CaseyKluver]

The keyword difficulty tool is working 90% for me, its still pulling in all of the SERP results, links, DA, PA, etc. The only thing that is not working is the adwords search numbers - which if you really want to know that, use the Google keyword tool.

And if you read the big bold warning on the tool's page it reads:

Our Keyword Difficulty Tool is having issues displaying AdWords API data. We are working with the AdWords API folks to get a fix soon!

Give them a break, I am sure they are working on it. I know their support team works hard to reply to everyone's emails.

[KeriMorgret]

Hi Tom,

Are you sending an email to help@seomoz.org, or somewhere else? If you sent it to help@seomoz.org you should have gotten an auto-reply with a ticket number. PM me that ticket number and I'll investigate for you.

[Thommas]

I was sending to help@seomoz.org, I just got a reply from them but the issue has not been solved. The first page results are showing but no keyword difficulty and no search volume.

[KeriMorgret]

No search volume is a known problem right now, though you can also get that straight from Google AdWords. Since you have heard from the help desk, I'd suggest working with them regarding the keyword difficulty.