Google Recon Request 4 Failed - This is crazy. HELP!

[smckenzie75]

Yes, it would seem that way. I've been in ecommerce since 2005 but never had hassle like this before.

Whats the best way to document everything? I'm guessing I can put a spreadsheet together stating success or failure in getting the link removed, but not sure about emails? Perhaps in a word doc and post them all on Google docs and include links to them in the recon request?

Lastly, how do I know its a manual penalty and not an algorithmic one?

[MarieHaynes]

Yes, that's a good idea (the spreadsheet plus the links to the Google Doc that documents every single email.)

I really think it's a moot point whether it is manual or algorithmic because you got a message in your webmaster tools and then you got a response from your reconsideration request saying your site still doesn't pass.  Now it's possible that you could have both but nothing is going to change until you get past the reconsideration.  Then, if you do have an algorithmic penalty, the changes that you make for your reconsideration request should be enough for the algorithmic penalty to be gone the next time Penguin/Panda refreshes.

[RyanKent]

Marie shared some helpful advice. We are frankly flying blind here and we need to understand exactly what penalty we are dealing with. Can you please post the exact Google response from your last reconsideration request? It would also be helpful if you can post the very first Google notice which mentioned a problem with your site along with the date it was received.

[smckenzie75]

I've spoken to Marie privatly and she does feel its a back links issue, she's going to take a proper look tomorrow and get back to me.

Very frustrating because some of the issues have been created by the firms that were hired to help me.

Attached are some of the info from GWT.

0xQHe

[RyanKent]

The images you shared are perfect. Thank you.

Based on those images, it appears your site has been hit with two manual penalties. I am sorry to share the bad news.

The first manipulative links warning came on April 18th which was before Penguin and before Google was handing out "warnings" which were not penalties.

Your reconsideration request specifically states "some or all of your pages" violate Google's quality guidelines. This notice clearly involves a second issue not related to links. Both of these issues need to be resolved. I would recommend approaching each separately.

I cannot review your site's content fully but even a quick search indicated your site is duplicating / "spinning" content from another site. It could be the other site has taken your content but whatever the issue, it needs to be worked out.

Which of the below two sites has the original content and who copies / spun whom?

http://www.aluminumeyewear.com/gatorz.aspx

http://risqueattitude.com/sunglasses---hats-gatorz.html

[smckenzie75]

Wow - what is it with people? Yes - they've copied that text from our site. They probably think we are Gatorz and hence copied it. Thankfully they have left our product descriptions alone.

Whats the best way to deal with this?

[RyanKent]

Ideally you want to copyright your home page and a few of your main product page. The process takes time but it relatively cheap. This process will not stop people from copying your content but it will make it easier for you to prove you are the original content owner when issues like this arise.

Generally speaking using Google Authorship can help but often companies will not want to identify an author for product pages.

Steps to take:

1. Contact the site which posted the content. Inform them you are the content owners and require them to take it down immediately.

2. If the above request does not yield immediate results, file a DMCA with the site's host.

3. Inform Google of the issue: http://support.google.com/bin/static.py?hl=en&ts=1114905&page=ts.cs. When asked to specify the nature of your request, select " I have a legal issue that is not mentioned above".

The only risk in the above process is if after step 1 the site owner spins the content a bit more but tries to keep it. If you are concerned about that possibility, I would contact both the site host and Google immediately after contacting the site owner. The process is supposed to be to use Google as a last resort, but when dealing with unscrupulous site owners you need to protect your business.

Of course hiring an attorney may be a good step but they can get very expensive fast.

[MarieHaynes]

Hi Ryan,

I was wondering how we can be certain that "this notice clearly involves a second issue not related to links?"

Is it not possible that the reason that "some or all of your pages" violate the quality guidelines is because of the bad links pointing to them?  Do you know for certain that it has to be an on page issue?

[RyanKent]

I have worked with dozens of sites penalized for link issues and I have never once seen a notice state "some or all of your pages" violate the quality guidelines. That notice is sent when there are on site issues.

I would welcome the experiences from the community to see if anyone else has experienced anything differently.

You can always address the link issue first and then submit a Reconsideration Request, then proceed from that point.

[MarieHaynes]

Thanks Ryan.  That was my thought - address the links and resubmit.  Then, if there is still an issue go after the duplication issue.