Why can't I add my facebook page to SEOMOZ? Also having other facebook issues.

[eugenecomputergeeks]

Hi,

I have no trouble adding my twitter page in SEOMOZ, but its giving me an error when I try to load my facebook page http://www.facebook.com/pages/Eugene-Computer-Geeks/226660334011653  . I also tried adding my personal facebook page which is tied to the Eugene Computer Geeks facebook page, but SEOMOZ wont accept that either.

My business facebook page is tied to my personal account, and its also not showing up on the facebook search.  Any idea how I can make my business show up? I wish I could just start over fresh and have my buinsess setup with it's own facebook account.  Thanks.

[randfish]

That's weird - mine is working OK, so it appears not to be system-wide. Can you drop an email to help@seomoz.org with your account info and the two pages you tried to connect? They'll get it looked at ASAP.

In terms of showing up in Facebook search - I suspect that's either A) Something in the page's/account's privacy settings or B) related to the number of fans you have. Facebook has some minimums (25 to have a business page, 1,000 to get a vanity URL, etc) and it could be that your current level of 61 is what's preventing you from showing in searches (though that would be odd, and I'm struggling to find specific mention of it).

[eugenecomputergeeks]

Thanks Rand!  Yea,  I thought it was the privacy settings, but I switched them to public a couple weeks ago.  Really appreciate your help, and will send them an e-mail.

[eugenecomputergeeks]

I talked with customer service and it has to be an issue with facebook which is not allowing me to add the page.  I really don't want to have to start over and loose my 61 likes, but will if thats what it takes.

[randfish]

That's super weird... Never heard of Facebook doing that before. So sorry to hear it! Maybe the FB team can un-restrict your page if you send a request?

[HairClub]

Hi Rand,

We are seeing this error this morning as well

Honestly, I don't know that it is a permissions issue on the Facebook side - I say this because we utilize Radian6 daily and it hasn't been giving us any permissions or connectivity issues.

This thread is a couple of months old so perhaps there is a work around that has been posted here that I am missing. If so, please point me in the right direction, thanks!

[eddiejsd]

Hi Rand,

I also just had the exact same problem 5 minutes ago.  I have a page tied to a personal account that is categorized under 'local businesses and places'.  I'm currently using other apps on it (that require higher levels of data access than this one) with no issues.  I would appreciate any help that you could send my way.  I love your website tracking software and really want to start tracking my social media presence.

Update...

It looks like either the problem was fixed on your end or Facebook's.  I was able to add the page to my Social Tracking.

[KeriMorgret]

Hi! We're aware of some glitches going on right now with FB and we're working on them. So sorry for the problems!

[KeriMorgret]

Just heard from the engineers that the fix has been deployed. Try connecting with your FB account again and all should work. If not, drop a note to help@seomoz.org and we'll get you hooked up. Thanks for your patience!

[MartinLWalsh]

I'm having the same problem with a newly setup Facebook page. I keep getting the error 'Uh-oh! Account can not be tracked'.

I've tried from both the office and at home on two different PC's and different browsers, no luck.

[KeriMorgret]

Hi Martin,

Have you sent us a note at help@seomoz.org so we can look into it? That'd be the best bet. Thanks!

Keri