Questions
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Recovering from a Google penalty
The erroneous advice you got was that Google handle reconsideration requests within a few days. Usually it does take a few weeks and in extreme situations it can take months. Usually when it takes months, it's because you have repeat-offended over the same issue. If you get a penalty for link-spam and then do more link-spam, each time you submit to be reconsidered they leave it longer and longer It's also down to Google's internal resources. The sad fact of the matter is that, although losing Google does heavy damage to your site... Losing your site, doesn't do heavy damage to Google. If there are other matters which Google are pulling focus to internally, it can take quite some time to 'be seen' as it were It would be strange of Google to mis-apply a penalty of some kind. Usually if you have hacked content, either those pages get nerfed or your whole site gets nerfed. Having one page get nerfed which was not part of the assault, is extremely unusual I know that one thing you can do, is to create a free account to query Google's 'safe browsing' API https://developers.google.com/safe-browsing/ My next step would be, to ascertain the URL of every page on your site that exists now or has existed within the past 12 months (just to be sure). You can get historic URLs out of the Wayback Machine, Google Analytics (by making a table that combines host-name and page / landing page - unfortunately they won't give you protocol... so hope that hasn't changed for you in the past year!) or Google Search Console. The live URLs, just crawl with Screaming Frog or similar. Once you have a complete list, get a developer to build a rough script that will query all your URLs against Google's safe-browsing API. That would tell you if Google still sees a problem. It will tell you where Google sees the problem, if it does indeed see a problem in this area (and whether it sees the problem on live or dead pages) When you have that to hand, you'll be in a much better position to know whether you still have an issue or whether you just haven't been seen by a Google rep yet. When they decline a reconsideration request, usually they do tell you I think that the safe-browsing API, whilst free to access - is limited to 10k queries per day. Don't try and get clever and get around it, if you are already having Google problems (you don't want MORE!) Another thing, it never hurts to link to an 'open' (link access required only) GoogleDoc (their version of word) within your reconsideration note. In the GoogleDoc you can much more fully explain, even with screenshots - what the heck is goin' on! You need more information right now. Sorry I'm not giving you an instant solution, but I am telling you exactly what I'd do in your position
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