Okay, I am sorry to hear you cancelled your subscription.
I'll try to address everything one at a time.
The Moz tools are working correctly so far for me so I can't really help you with the issues that you have. As said before the Q&A is still not the place to talk about technical difficulties.
I think the reason that your thread was closed was because Joel answered your question on a couple of subjects and told you that you should contact je technical support because you were asking it in the wrong place (Q&A). It's a shame that after so many mailing with SEOmoz they haven't been able to solve your problems.
About the respect thing. I wasn't talking about use of different words but more the reference to Gordan Ramsey. Gordan Ramsey is not known for his polite way of saying things and this reference was not necessary in my opinion.
