Welcome to the Q&A Forum

Patrick, Thank you very much for taking the time to respond and I apologize for not responding sooner. This issue is a real head scratcher as it turns out.  I think what's going on is my client has multiple gmail accounts with various pieces of key information about her business spread across each one.  I think it's going to have to first be untangled; getting info off some of her gmail addresses and then added to her one business gmail (like her location for example). Some other advice I'd received when calling Google My Business is that all that stuff is managed there.  That's what led me down this path.