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Dear Michael, Does your agreement state what you should be getting for your investment? My agreements spell out exactly what my clients are getting- 10 articles, blog posts, videos press releases etc.. Was it strictly link building?  Was there any mention of optimizing your Google local places? What were your goals when you started? If there were no goals set how can you gauge success? Have you had any meetings with them?  Is your traffic increasing?  Are you getting more sales? These are all questions you'll need to ask.