Oh, and I just spotted that you have the same text in 2 x H1's and the title,  It just might make a difference if you either change the second H1 to a variant if possible, and make it an H2 OR probably better, just lose the h1 tag on the logo completely.  You never know

I'd also be inclined to make the title longer, you've plenty of space for a few related keywords or a call to action

Hi Rhys,

I'll be honest with you, I usually deal with relatively small businesses, so am probably not the best person for this one.  It's mobile friendly (responsive), so that's not the issue.  It doesn't have SSL, so that could be a factor, I'm sure I remember Google saying they'd be giving a boost to secure sites early this year.

Yours is an authority site in itself, so I doubt a few links either way would make a diffference either. Theres also plenty of text which I assume is unique. I appreciate that you may not have control over the whole site, so could it be that the general site navigation changed somewhere further up and inadvertantly pushed you deeper into the site as a whole (i.e. more clicks from the homepage)?

Hi Rhys,

Without your url it's impossible to take an educated guess I'm afraid.  Google are constantly tweaking things so if it's only Google not any other SE's it could well be an algorithm adjustment, assuming you've not changed anything yourself.  You can check that in your Moz account if you're tracking any other SE's (I always keep a non Google one in there myself for that exact reason).

If your site doesn't have SSL and the sites that rose above you generally do, perhaps it was that, or if not mobile friendly, they could have put more emphasis on it?  My blind guess is they're the two likely culprits at the moment.  But it could be something as simple as you dropped a high authority link, if there weren't many to start with, or one of soooooo many other factors.

Complete stab in the dark not knowing what your url is, but there was an update around that time, see if it applies to you: https://moz.com/google-algorithm-change

I'm working on a site, it's just a few html pages and I've added a WP blog.  I've just noticed that moz is giving me the following error with reference to http://website.com: (webmaster tools is set to show the www subdomain, so it appears OK).

Error Code 605: Page Banned by robots.txt, X-Robots-Tag HTTP Header, or Meta Robots Tag

Here's the code from my htaccess, is this causing the problem?

RewriteEngine on
Options +FollowSymLinks
RewriteCond %{THE_REQUEST} ^./index.html
RewriteRule ^(.)index.html$ http://www.website.com/$1 [R=301,L]
RewriteCond %{THE_REQUEST} ^./index.php
RewriteRule ^(.)index.php$ http://www.website.com/$1 [R=301,L]

RewriteCond %{HTTP_HOST} ^website.com$ [NC]
RewriteRule ^(.*)$ http://www.website.com/$1 [R=301,L]

BEGIN WordPress

<ifmodule mod_rewrite.c="">RewriteEngine On
RewriteBase /
RewriteRule ^index.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]</ifmodule>

END WordPress

Thanks for any advice you can offer!

I've been having the same kind of problems here, it happened for a few months almost a year ago and after constant harassment of the support team it was eventually sorted out.

Unfortunately my problems are back, missing data, incomplete reports etc, to be honest my software is basically unusable at the moment, data in every single campaign is either missing or out of date and I've still not been able to send clients their July reports, although they quite happily took my $199 again a couple of days ago!

I'm sick of being told to keep disconnecting and reconnecting GA accounts which worked temporarily, but now even that doesn't help.

What worked last time around was to keep sending new support tickets for each issue (at least one a day) eventually I think they get so fed up with you that someone decides to actually resolve the problems instead of just fobbing you off and blaming GA.

Hi All,

I've been using Pro for a couple of years with nothing more than the occasional glitch, however, almost every day there is some kind of data missing from a campaign or two within my account recently.  It's got to the point that I send a support ticket most days, no matter how insignificant the problem. Often I just need to disconnect and reconnect Analytics, but it's becoming very frustrating.

Is it just me who's having these issues or do other people have the same problem recently?

Thanks,

Steve