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One of the basic tools SEO's use to determine the strength of their website's rankability and trust on behalf of Google is a website audit. This process effectively gives you an outline of your ranking factors and potential issues that you can fix such as 404 disconnects, incorrect 301 redirects, improper heading usage or missing meta tags, among 100 other factors. This is what I think you should have done for your website. If you want a DIY method, several website audit tools include: SEMRush (semrush.com) SEM PowerSuite (Website Auditor)  WooRank (woorank.com) If you want someone to go over the results of the audit with you, it would be a good idea to consider hiring an SEO consultant who will be able to make sense of your audit and help you reach your SEO goals. From the sounds of it, my gut tells me it has something to do with a 301 redirect error or set up errors with respect to your site. There is a small chance it's related to your Google+ profile or perhaps to duplicate content or your link profile, but these are less likely.

Hi Sassy, When I look up the main term you've stated 'nail salon in Sevierville tn' I see your website coming up #1 organically. While it is sometimes possible to appear in both the organic results and the local results at the same time, it's not terribly common. If you have an outdated Google+ Local page representing an old location (Pigeon Forge) , here are Google's official instructions for getting rid of it: https://support.google.com/business/answer/4569146?hl=en Hope this helps!

Hi Sassy Nails Local Results will appear under Universal Results: https://www.evernote.com/shard/s269/sh/4f24ac27-8e47-47cf-bacc-ea1f01607231/235716317aae702e8ba64e82a21cef72 Then in the rankings column will only show organic results. Let me know if this helps

Thanks for reaching out to us! I'm investigating this now and responded in the ticket we have open. We should be able to track down your listing once we locate the email address and login used during the purchase process. I look forward to assisting you.