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If this is helpful at all - if I do a search for the keyword you specified in an incognito window, your client ranks 6th for me (I'm in the UK) - I don't work in your industry, so I think your client is simply ranked quite well for this search term in Google. In Bing they rank 14th for me.

Hi Richard, Interesting question. Google will for sure know where your IP address is located. To get the search results for your keyword combination like somebody sitting in Kansas City KS you could use the "Ad Preview and Diagnosis" Tool in AdWords (under Tools). You can also chose the location, e.g. Kansas City/KS the language/device the search query would be executed on. (Once you could simply set the location of your query on the bottom of the Google search page but this times are gone now.) --> I can confirm that your customer appears in the local pac (3rd) and organic Serps (2nd) for the above keyword combination. I am sitting in Switzerland and checked it with the Ad Preview and Diagnosis Tool in AdWords. The MOZ data might not be accurate yet for your client's website. Do you have a campaign for that client? MOZ should have crawled the site actually. It usually crawls a campaign site all 7 days but you can also initiate a crawl manually. If you don't want to have search results that are taking account of your behaviour/browse history/preferences, etc. you can switch that off actually. Go to google.com on the bottom right - Settings - Search Settings - turn off 'search history'. Hope this brings you a step forward. Cheers, Cesare