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Hi Anthony, This is a common rate among other Twitter and Facebook tools. I believe the formula for FollowerWonk is as follows: Engagement Rate = # Of Replies + Retweets / # of followers x 100 So in a day you have 10 replies and 5 retweets = 15. Divide that by the number of followers times by 100. Then that's your percentage. Credit: http://www.socialbakers.com/blog/467-formulas-revealed-the-facebook-and-twitter-engagement-rate Hope this helps. Tom

Hi Anthony, Just checking to make sure that this is resolved. If it hasn't sorted itself out, please email help@seomoz.org and open up a ticket. Do let them know which Google site / which country you're targeting. Thanks!