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Glad to hear it. We thought long and hard about this decision, and I know we weren't able to think through every concern that might arise, but I can assure you we're listening and want to be responsive to anything that comes up.

As an side note, I actually used Private Q&A as a customer once or twice before joining SEOmoz in 2010-- I know first hand how valuable it can be. But since joining the team and seeing our customer base grow to where it is now, I've also seen the effort, time and attention it's taken for us to keep up with Private Q&A-- even when we've been firing on all cylinders I've felt like we've never been caught up or able to meet or exceed expectations with every answer.

I know saying "great stuff is coming" is a bit of a cop out-- but I cannot wait to release some of the new features we have in the hopper. We expect it will add significant value to PRO membership.

Gamer07, I appreciate you sharing your thoughts about this. You make a very valid point about what you purchased in advance, and the functionality that was advertised when you made that purchase.

We absolutely do not want anyone to feel that a prepaid membership has changed substantially from when it was originally purchased. For those annual PRO members who subscribed primarily for Private Q&A, it's clear that this is indeed the case.

We'd be happy to work with PRO members on a case by case basis to resolve this as best as we can, either by providing a refund or credit to your account. We don't want any member feel obligated to continue subscribing to a service that isn't providing what you originally signed up for.

If this is the case for any PRO members, please email help@seomoz.org and let them know. I've spoken to our customer help team asked them to do everything we can to resolve this.

I know this doesn't result in us keeping Private Q&A around after March, but I hope it least it will help reduce any hard feelings about this decision.

I absolutely adore 1Password (http://agilewebsolutions.com/onepassword), which has been a long-time Mac utility, but they recently released a Windows version.  Not only do I store all my usernames and passwords in 1Password, I also use it for software license keys, rewards membership programs, and more.

They also support the iPhone and iPad, which makes all of this information availability on the go.

Gamer07, I appreciate you sharing your thoughts about this. You make a very valid point about what you purchased in advance, and the functionality that was advertised when you made that purchase.

We absolutely do not want anyone to feel that a prepaid membership has changed substantially from when it was originally purchased. For those annual PRO members who subscribed primarily for Private Q&A, it's clear that this is indeed the case.

We'd be happy to work with PRO members on a case by case basis to resolve this as best as we can, either by providing a refund or credit to your account. We don't want any member feel obligated to continue subscribing to a service that isn't providing what you originally signed up for.

If this is the case for any PRO members, please email help@seomoz.org and let them know. I've spoken to our customer help team asked them to do everything we can to resolve this.

I know this doesn't result in us keeping Private Q&A around after March, but I hope it least it will help reduce any hard feelings about this decision.

I absolutely adore 1Password (http://agilewebsolutions.com/onepassword), which has been a long-time Mac utility, but they recently released a Windows version.  Not only do I store all my usernames and passwords in 1Password, I also use it for software license keys, rewards membership programs, and more.

They also support the iPhone and iPad, which makes all of this information availability on the go.

Glad to hear it. We thought long and hard about this decision, and I know we weren't able to think through every concern that might arise, but I can assure you we're listening and want to be responsive to anything that comes up.

As an side note, I actually used Private Q&A as a customer once or twice before joining SEOmoz in 2010-- I know first hand how valuable it can be. But since joining the team and seeing our customer base grow to where it is now, I've also seen the effort, time and attention it's taken for us to keep up with Private Q&A-- even when we've been firing on all cylinders I've felt like we've never been caught up or able to meet or exceed expectations with every answer.

I know saying "great stuff is coming" is a bit of a cop out-- but I cannot wait to release some of the new features we have in the hopper. We expect it will add significant value to PRO membership.