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Thanks for the post Laura, Here's an interesting article that talks about this topic and how fake reviews tie into the motive https://blog.reviewinc.com/2018/07/24/fake-reviews-latest-news-you-should-know/

Agree with Lesley, one other thing. We moved to using Bootstrap http://twitter.github.io/bootstrap/  It was developed by Twitter and is open source for our front end development.  This gives you a bunch of building blocks for putting a page together with "parts" that have been vetted to be as cross browser/platform friendly as possible.

My pleasure, Zack. Happy Holidays!

Thank you Miriam - very helpful. Zack

It's my pleasure, Zack. Now, if your client does serve customers at his/her own location as well as on the road, my understanding of Google's guidelines is that you should show your address and use the Service Radius Tool. I believe this to be Google's preference in such cases. I really hope reporting your situation to the Google and Your Business Forum will yield an actionable answer. Miriam