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Sean, #1 The problem is not with the branded "Report" #2 The problem is not with my image .jpp #3 I am able to upload my logo just fine and it appears on the branded report #4 When I select "Schedule Report Generation" Automatically generate this report: and it sends it to my customer your MOZ logo is at the TOP OF THE EMAIL. The Email itself with the branded report attached has the MOZ logo. So why would I want my report to have MY LOGO when the email has YOUR LOGO?

Strange, it's probably a bug in their subscription system. The free trial is free, they don't charge for it. I'm not sure if support is working during the weekend, so probably you will need to wait till Monday for a reply. I just checked in my account - upgrading once you have a paid subscription is pretty straightforward, and the calculation of the remaining credit for the current subscription / amount to be paid for the new plan seems correct. Rgds Dirk