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Hi Kate, Thanks for your message: SPAM was identified in October 2014, so we asked our hosting provider to re-install a clean backup of the site.  We didn't have a clean offline version, so we were using automatic backups stored on the server.  We changed FTP and CMS passwords.We did this on 3 separate occasions in October, but the issue remained. In November, we subscribed to Securi.net and had them scan and clean the site.  They did this twice, but the spam remained. By January 2015, all the content keywords for the site were showing as Chinese, so we took the decision to re-develop the site on a new CMS and move hosting, as our hosting provider had provided no assistance whatsoever. The new site launched in March 2015 - we did all the 301s etc. that are required when re-developing a site. The Manual SPAM action was also applied in March. There is no user-generated content on the site. We submitted the reconsideration request on 4th of April and it was accepted on April 17th. I started to disavow the links and work with parameters to ask Google to no-index the URLs using parameters at the start of May and removed the old files from the old server on 3rd of June. At the end of August, I went through all the remaining records for SPAM URLs returning 404s and amended the robots.txt to disallow the remaining SPAM directories. I also ran the google Site:ultimatefloorsanding.co.uk search and added all the remaining SPAM URLs to the robots.txt and Google URL removal tool. I'm really not sure what else I can do. So we are thinking of starting again, but are reluctant to do so.  Is there anything else you can think of that I can do. All advice would be gratefully received. Thanks Sue WhPNH2X