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I agree with the others- Money Talks with Google, a walk through of the issues with the promise of paying for an advertising may be the quickest form of communication. Sadly, they are making many changes there, a few things to keep in mind: 1. NAP - the absolute same everywhere on the web. 2. Verification Process/ Ownership/ Author Tags/ Publisher Tags- EVERYTHING is through a domain level email address. ALL references to your client's URL/ Business needs to be the exact same email address. Good luck- it's a jungle in there- frankly Google+ is modifying and merging so quickly this spring it's difficult to keep up.