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Just realised i am using https://data-vocabulary.org/Review and not schema.org so i will have to change it all and wait and see thanks

So yesterday started a chat with Ad words in Dublin (who couldn't be more helpful) the woman Arlene gave me link to email Google in CA so i did expecting a phone call from them in CA but instead just off the phone with someone from a call center ion India who didn't have a clue. He didn't understand the fact i have 2 local pages, one showing in search knowledge graph (no content just contact info which i a page they created because there silly algorithm is terrible) and the other (one we have used, verified, mapped etc.. for over a year) he didn't under stand the fact if i delete the one we have used for over a year then we loose the content. And if i delete the other one i loose the search stuff. his solution was just to delete one. God knows who trains these people as this must happen daily with them creating pages randomly because there algorithm feels like it

As the other guys have said but also you have the option to disavow the whole domain if you have many "bad" links from the same domain,

I pulled the company i work for out on a G penalty last year and i contacted all the webmasters (even though no response) and just saved a screen shot and that was enough for Google for that link, So i would suggest keeping a screen shot of your contact just in case for future reference that you need it and then disavow it