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Kevin, I would delete both of the listings and create a brand new account; a listing "under review" can be under review for several months. Whenever you are working with a company that has more than one physical location you should make sure that all locations have their own address and phone number; no listings should ever share those two things. If there are older companies that are using the companies name with a phone number and address that you cannot get a hold of, then report the location as closed through the map section; this is about as much as you can do if you have no access to the old companies number or address. Hope this helps!

Hello Kevin, I would suggest that you Change the old Listing to the new name then add in the tracking number to the "other numbers" category of the listing. Then suspend the new listing. Google Boost may assist, however Google Tags have helped me in the past with promoting a video about my client.

Been there. Done that. No easy answers. Pursue all available remedies. Resign yourself to the fact that nothing may work, and you may have to start over.