Brand on Google Knowledge Panel

[ioannisanif]

Hi,

I have a question that maybe someone can give me some insight, as I haven't been able to get any kind of solution by Google My Business support so far for several months.

Our brand "neakriti" is a news organization located in Greece.

If you search the brand "neakriti", you get all the results as normal, but the "Knowledge Panel" on the right of the search appears empty.

However, if you search the brand as "neakriti.gr" on google search, it appears on the Knowledge Panel.

I have been talking about this on the phone support of Google My Business for months now (more than a year), and I get responses like, "give it some more time and it will appear on neakriti results too".

We are authority for the keyword "neakriti", and it is our site that appears first.  Our website is linked to the business profile too. I have claimed the business, I have filled all its information, with daily posts specifically for the knowledge panel and so on.

Is there any suggestion as to why we are unable to show up with just the brand name on the knowledge panel, or suggestions for actions we can possibly take?