Ose question

[livingphilosophy]

hey

does this mean there is a bug in your system?

[ViviCa1]

You also suggested the same was true for someone recently asking about a .cc TLD - and someone else recently had the same issue with what I believe was a .kitchen TLD - if it is correct that you support all TLDs listed in that link, then all .cc and .kitchen domains should be supported. In fact that list seems to include all sorts of custom TLDs including .landrover, .lidl, .skype, .tkmaxx etc.

Is it possible that this list you reference is simply not correct?

[Hurf]

It doesn't fill you with confidence does it?

Either the list isn't a true reflection of supported TLDs (and they aren't supported - and never have been). or, potentially even more unsettling, they should be/were supported and something is broken within the API.

Neither scenario is good news, however.

I'll contact support and share their reply, here.

Update: See below.

[tawnycase]

Back again with a bit more clarity - it turns out that we don't support every TLD in this list, just the ones that appear above the line // List of new gTLDs imported from https://newgtlds.icann.org/newgtlds.csv on 2016-11-29T01:06:51Z

It looks like .scot is actually below that line, so it's not supported by Open Site Explorer. Sorry about that! It appears that this list has been updated since we began using it as a reference. I will check with the team to see if we could put some work into coming up with a Moz-specific list of TLDs that are supported by the tools rather than relying upon a 3rd party resource.

I do apologize for not being able to provide answers that inspire confidence!

[ViviCa1]

I do think that would be helpful especially given that your colleague Samantha said .cc isn't supported here, however, in the list .cc is listed above the line, right under .ca, so according to what you said it should be supported.

[livingphilosophy]

well that's disappointing

i guess you'll be offering a refund?

[tawnycase]

I'm afraid we won't be offering refunds for this issue - Open Site Explorer is one of our free research tools, so there's no cost to get started using this info.

[Hurf]

Well, thanks for the update, Tawny; we have clarity at least. There absolutely needs to be a definitive in-house list in place of this nigh-on useless third-party one. This is step two of your 'not showing up on OSE' troubleshooting list; if it had been valid we could have identified it as the problem in minutes, rather than hours.

[tawnycase]

Another update from the team! This is the most up-to-date list of TLDs that Open Site Explorer currently supports: https://raw.githubusercontent.com/publicsuffix/list/abde055b790f9577d02116da8c819838248a9258/public_suffix_list.dat

It looks like .scot doesn't appear in that list, so my original answer applies here - that TLD just isn't currently supported by our index. Sorry about that!

[livingphilosophy]

hey

can you recommend another tool for link checking?

ta

[ViviCa1]

Google Search Console is a free one that lists links to your website. I know a lot of people use Ahrefs or Majestic which aren't free to use. Personally I don't have any experience with them.

[Hurf]

https://www.screamingfrog.co.uk/seo-spider/ offers a free service (okay for a small site, below 500 links).

That'll cover you as your gardeners.scot site is well below that.

[ViviCa1]

Another vote for Screaming Frog. Fantastic SEO tool!

[livingphilosophy]

hi everyone, thanks for the advice, much appreciated

how long do you think it will take for your tech guys to resolve this issue?

[tawnycase]

Hey there!

It's less an issue of a bug in our system and more a factor of how the index was formed this time around. We expect data to normalize and stabilize after our next index update.