Not appearing when www.domainname.com.au is searched

[Gavo]

We are working on an SEO campaign that has an issue, of which we are unsure of the cause.

When the domain is searched for in Google as domainname.com.au. The search results show the website just fine. See here for the display of this.

http://imgur.com/a/Vcbqs

However, when the domain is searched for in Google as www.domainname.com.au. The search results do not display our website. See here to see this issue.

http://imgur.com/a/jX692

We are unsure why our website does not appear in Google's listings when the www. is added in search.

If anyone can help us here to explain and help us resolve this, that would be much appreciated.

[KristinaKledzik]

Hey Gavo,

Looks like ShedSafe.com is such a popular company, if you search for "www.shesafe.com.au", Google thinks that you just missed the "d" in "www.shedsafe.com.au". See the different messaging at the top? If you don't include "www", it asks, "Did you mean: shedsafe.com**.au**?" If you do include it, it says "Showing results for www.shedsafe.com.au."

My guess here is that when you include "www", Google thinks you're trying to use their search engine as a browser, so they're more likely to correct you. When you're not using "www", they're showing the results as you searched for them.

I think the key here is more Domain Authority, time, and branding. The more Google sees that your site is respected, they'll be less likely to recommend ShedSafe.

Good luck!

Kristina