On page grader not working with Squarespace?

[kevindpeckham]

The on page grader tool does not seem to be able to access Squarespace websites.  I've tried several website urls that  are all hosted on square space with the same result "Sorry, but that URL is inaccessible."  Is this a known incompatibility or a bug?

examples:

lightningjar.agency (a site I manage)

flotrend.com (a site that a friend manages)

ollymoss.com (a site chosen at random from SquareSpace.com featured websites list)

[ChiarynMiranda]

I'm really sorry that you're running into this issue! We recently discovered that Squarespace's automated server systems have blocked our bot from accessing sites they host with a 403 Forbidden status. We are working with them to find a resolution to this block, but I am afraid that I am not certain if or when this will be resolved.

I apologize for the inconvenience this causes! Thank you for bearing with us while we work to get this resolved.

[matpardini]

Has there been any update to this? My SS sites are getting the same thing still and if this can't be resolved, I'll have to find other solutions.

[ChiarynMiranda]

I'm so sorry! I didn't see your reply previously. I was just coming back to the thread to say that we have found a temporary workaround that should fix the issue while we work on a more permanent solution. I hope that is still helpful to you and, again, I apologize for not following up with you sooner.

[kevindpeckham]

I'm still experiencing the same issue when I enter the custom URL I set up in SquareSpace for my website.  But after some experimentation I found out the On Page Grader Tool will work if I use the default Square Space system URL.

https://lightning-jar.squarespace.com/ = works

http://www.lightningjar.agency = does not work

[ChiarynMiranda]

In all likelihood, this is not related to the Squarespace issue, but actually to the .agency tld. Since pretty much anything can be used as a tld now, but our crawlers were built before this was allowable, we aren't set up to automatically recognize custom tlds. The standalone on-page grader is our oldest and most rudimentary crawler tool, so it is also updated the least frequently.

You can create a campaign for lightningjar.agency with no issue and there you would get on-page grades from our newly updated campaign on-page grader that is much more accurate.

[matpardini]

Thank you Chiaryn,

Is the work around to be done on my end or Moz's? I am still getting "Sorry, but that URL is inaccessible."

[matpardini]

Mine works the same way. This is a work around that I can use. Thanks!

[ChiarynMiranda]

The workaround is on our end and it is already in place. I've tested running on-page reports and campaigns for a number of Squarespace sites and I'm not seeing any current issues trying to crawl or access these pages. If you can let me know the URL you are trying to check (or email help@moz.com with the details) I can look into this further for you.

[SEO-Buzz]

Crawl reports for http://www.bedbuglaundryandprep.com are getting 403 errors and a "blocked by robots.txt" error. I contacted squarespace who told me there was a known issue with moz.com that was being worked. Any idea if this will be fixed?

[CORE-Marketing]

I am getting the same issue - is there a resolve or workaround?

[BRZed]

Hi. I am experiencing the same issue. Testing it out on two sites, one responds positively to the workaround mentioned above. The other part does in that the report tells me the page is not accessible in the report and the rest of the report works fine, rather than as a blanket warning.

[nicholas.goodden]

Six months on and this is still not fixed? For what you charge (both Squarespace and Moz) you need to find a solution.

[SEO-Buzz]

Hi, Nicholas and all. I got successful crawl reports starting in early Feb 2016 with the squarespace website I was optimizing. I am no longer working on that website so I cannot go check right now to ensure it is still working. And I do not remember having a problem with the on-page grader. Perhaps if you contact Moz support which is what I did. They responded quickly and kept me informed of progress towards a solution that worked for me.

[sunelwal]

I am receiving crawl errors for squarespace website. Can someone please help. Thanks