OSE is broken again

[ChiarynMiranda]

Hey Massimilliano,

I'm not seeing any issues when I run queries through OSE, so it would be really helpful if you could let me know exactly the error message you are seeing and the sites you are querying when you get this error? A screenshot of the error would also be helpful.

I look forward to hearing back from you soon.

Chiaryn
Help Team Ninja

[max.favilli]

Here you have it:

http://imgur.com/xNrxEuw

It's true sometimes it works, let's say 1 out of 3 queries, my guess is a load balancer is sometimes redirecting the query to something working.

xNrxEuw

[ChiarynMiranda]

Thanks for following up. Since this is intermittent, it definitely sounds like a load balance issue. Our engineers are looking into this now and I will let you know as soon as I have an update from them. Hopefully, we'll get this resolved soon.

I apologize for the inconvenience this is causing!

[ChiarynMiranda]

I just wanted to give you an update and let you know that we have made some adjustments to lighten the issues you've been encountering. You may still see some intermittent issues making queries in OSE, though they should be much less frequent, but I'm afraid we are still working on clearing out the backlog of exports this issue created. I'll let you know as soon as I have any more details.

Thanks so much for your patience while we continue to work on this.

[max.favilli]

Thanks.

[Kmalark]

Hi Chiaryn!

Having a similar problem, however I'm missing two days of data when I use the OSE / Just Discovered tools (3/21-3/23). Wanted to flag with you just in case this is a related issue!

Thanks!

[ChiarynMiranda]

This is actually a related issue. In order to balance some of the load on our servers, we had to slow collection for the Just Discovered Links and Freshweb tools. We believe that we will be able to backfill the data, but there will be a delay in when the data will be available.

Again, I apologize for the inconvenience this causes!

[ChiarynMiranda]

Thank you so much for your amazing patience! Our engineers released a fix on Friday evening and we've been monitoring the issue over the weekend. Right now, everything seems to be running smoothly again, so please take a look and let me know if you are running into any further issues with OSE.

[max.favilli]

I have been using OSE over the weekend and it was still broken. Today it seems to work.

[max.favilli]

Sorry to report that, but it's either still broken, or broken again.

http://imgur.com/h3gWIui

Got this few times in the last couple of hours.

[ChiarynMiranda]

I am so sorry that you ran into this issue again. It looks like there were some after effects of the changes we've been making to stabilize the servers for OSE. The issue should be resolved now, but please let me know if you are still experiencing problems.

[max.favilli]

Seems to be working. Today had no problem.

[ChiarynMiranda]

I'm so glad to hear that! Please do let me know if you run into any other trouble.