No data on dashoard

[xvpn902]

My dashboard has not been loading for a week now. I had the same problem about 6 weeks ago and was told to wait a few days. I submitted a ticket but no response yet. It's been a week and I need to see the data!

[Sean_Peerenboom]

Hi There,

I sent a response not too long ago so there is a chance that your ISP may be blocking Moz. In order to troubleshoot I would try following the steps provided:

It doesn't seem that we are experiencing an overarching issue with the site, which leads me to suspect the issue involves one of several aspects of your system or internet connection:

1. Your web browser;
2. Your web filter, antivirus software, or other third-party software on your system, if you have any;
3. Your internet router;
4. Your internet modem; or
5. Your ISP.

Oddly enough, over the time I've worked here I've seen problems for customers with each of these individual aspects of their network.

First things first, try accessing the site in another browser, computer, and internet connection to isolate the level of the problem. I would try clearing your cache and cookies, as well as enabling third-party cookies. Next, I would add exceptions for www.moz.com and www.opensiteexplorer.org to your protection software if you have any installed. Also, try restarting your router and modem by unplugging them and plugging them back in after 30 seconds. Finally, if it's still not working, make sure your ISP isn't blocking the site or messing with packets from the site. I have seen ISPs do this on occasion, I'm afraid.

Sorry that you're not able to access the site as immediately as we'd hope! Let me know if any of these things works for you or if you're still having difficulty or need help; in my experience, checking all of these levels of your connection typically helps weed out the troublemaker. Best of luck!