Reset my MOZ Account?

[DavidLee]

Hey Joseph!

When checking your keywords online is your site resolving as a sub-domain or root-domain? If your campaign is set to track just www.domain.com but on Google your site appears as domain.com this is likely the culprit which will require a "reset" by creating a new campaign.

Check your settings and see if "Tracking this subdomain" is noted for the site which means we are only looking for results for that specific URL.

Hope this helps!

[KevnJr]

David,

Thanks for your timely reply.

"this is likely the culprit which will require a "reset" by creating a new campaign." Does this mean I need to cancel my subscription and create a new account or simply "reset" my current account? Please advise on reset instructions if the latter is probable.

[DavidLee]

Hi Joseph

You can archive/delete campaigns at anytime at analytics.moz.com/manage-campaigns which is where you can add new websites up to the account limit of 5 for the trial/standard subscriptions.

[KevnJr]

Good morning.  Since we launched the new versions of our websites heritageprinting.com and heritageprintingcharlotte.com in January and February respectively, the keyword phrase rankings went from being extremely accurate of our position with google to be extremely inaccurate of most of our rankings with google.  How do we correct this so that our subscription to moz for this tool becomes valuable again.  It is very frustrating to have to go manually into each phrase to see how we are ranking.  very time consuming. please help.

[DavidLee]

Hi Joseph

Going back to my first reply, how does those sites resolve on search engines when you are checking the keywords?

Can you give me an example of a keyword that is ranking for your site but not showing in top 50 in moz?

[KevnJr]

Two weeks ago I deleted and reentered all of the key phrases for our heritage charlotte account because of the inaccuracies I was seeing after the new heritageprintingcharlotte.com launched in February.  Most all of our phrases where ranking in the top 10 with moz before the new site went up and after the new site went up it became very inaccurate.  Now only one of 85 phrases is showing a ranking even though most are in the top 20. Some of the many examples are:

Magazine Printing Charlotte  #4 and #5

commercial printers charlotte    #4

direct mail printers charlotte #8

I could continue endlessly.  Check for yourself.  Most every phrase is ranking but is not showing up that way on your tool. Not very helpful now.

this same thing is happening on our DC campaign for heritageprinting.com as well.

Very frustrating.  How do we get this to work again so we can get accurate information.

Your help would be appreciated.

[DavidLee]

Hi Joseph

Your campaigns are set to track only the www-version of the sites and your site is resolving as the root domain so what you will need to do is archive both of your campaigns and re-create them and type the URL without the www so we you can match how the site resolves on Google.

A url with www is a sub-domain and one without is a root domain.

Hope this helps

[KevnJr]

heritageprinting.com

backdrops dc            #1 and #2   shows up not in top 50 in your rankings

character cutouts  #1   shows up not in top 50

[KevnJr]

Thanks for your help.  So how is it that some of the keyword phrases on heritageprinting.com are actually ranking if this is the case?

[DavidLee]

No problem Joseph,

They are not in the top 50 for www.heritageprinting.com which is the URL you are tracking in your campaign.

The URL needs to be heritageprinting.com without the "www" which involves creating a new campaign.

[KevnJr]

thanks.  will do.

[DavidLee]

Anytime!

[KevnJr]

one last question for now.  When I set up the new accounts it did not give me any other option than to pick my google analytics for my heritageprintingcharlotte.com site when I was doing the heritageprinting.com account.  Is there a way to override that to allow me to select my google analytics for heritageprinting.com?

[DavidLee]

When connecting Google Analytics you would need to use the email address that manages the profile for the specific domain. It helps to not be logged into Google when connecting so you can be prompted to log in with the correct credentials.

Let me know if that helps!