How do I stop these duplicate reports being emailed?

[bricktech]

I still want the weekly reports, but only want one of them.

At the minute I'm receiving the same report twice for one campaign.

I've only got one custom report set up that is set to automatically send me crawl/rankings once a week, but each week I'm receiving the same report twice and can't see why.

[DavidLee]

What is the campaign name(s) that are sending two reports?

[bricktech]

Hi David

It's all active campaigns listed under this account (bricktech). Can you grab the list using the account name, or do need me to list them all?

Thanks

[DavidLee]

I will just need an example of the last campaign that send two emails and what was the subject of the email?

[bricktech]

The most recent duplicate report I have been sent was earlier today was from campaign Carrylift Group and the subject of the email was: Your weekly custom report for Carrylift Group is ready!

I received one of the reports at 3:44am and the other (exact same report) at 9:49am GMT.

[DavidLee]

I found that one and a few others were definitely sent twice from our system. I will have our engineers take a look and will let you know what I find out. I should have a response within 24 hours!

[bricktech]

Great news, thanks for your help David. Look forward to your response.

[DavidLee]

It appears this is not a bug but how our reports are generated if data from other sources are delayed which in this case you will want to use the report from the 2nd copy that was sent as it will contain updated traffic data. So only if certain data is updated later, an updated report will be generated. Currently we are experiencing issues with Google with some traffic data taking a while to import so as long as your weekly data is updated at the same time, you will only see one report.

Hope this helps!

[bricktech]

Looks like the issues have been sorted, received a number of reports this morning, and each has only come through once.

Fingers crossed it's been sorted and it won't start happening again!

Thanks again David

[DavidLee]

Anytime!

Cheers