Need to Login EVERY TIME!

[Mark_Ginsberg]

nope - not browser specific - cookie enabled, and in chrome

[EGOL]

I am being locked out too.  Frequently.

FireFox and Chrome.

[DemiGR]

I just sent in a support ticket .. Extremely frustrating especially when you are on a mobile device often, and have a long email address

[ChristopherGlaeser]

I use LastPass so it's not quite as frustrating, but I do have to login frequently.

Of course, far more frustrating is the extremely long period that Outlook hangs due to an apparent Moz image that will not load.

Best,
Christopher

[FedeEinhorn]

Yeah, noticed that too! That is caused by Amazon's CDN because they are embedding images that do not load. My solution for that was removing moz.com from my safe domains and now images aren't loaded in their messages, so no hangs. Hope that helps you.

I guess it isn't easy for Moz to correct all issues arising with the change, but let's hope they are at least trying.

[maestrosonrisas]

Same happens to me, although it remembers my password, it would be nice to avoid login page

[FedeEinhorn]

That's your browser saving your password, not Moz. Their "Remember Me" feature is simply not working. Sessions only last about 3 hours or so.

[ChiarynMiranda]

Hi Everyone,

I'm very sorry that you are running into this login issue! We are aware of the problem and our engineers are working to correct the cookie issue as quickly as possible. We should be able to release a fix sometime this week that will allow you to stay logged in.

I will update here again once I have any more information.

Chiaryn
Help Team Ninja

[FedeEinhorn]

Thanks for jumping in.

While you are on it, please have a look at what Christopher mentioned. I think the issue is caused when outlook tries to access amazon cdn to get the avatar of the person that wrote the question response. I had to blacklist Moz.com from my trusted senders just to make outlook block the images within the question responses emails.

Thanks again Chiaryn!

[ChiarynMiranda]

Good morning everyone. We have released a fix for the login in issue. You will need to log out and log back in with the Remember Me box clicked, but that should resolve the problem going forward.

In regard to the issues with Outlook, we are aware of that issue, as well, and we are investigating a fix for that.Unfortunately, I don't have any kind of ETA for when that will be fixed at this time. I will keep you updated when I have any further information on the issue.

Chiaryn
Help Team Ninja

[FedeEinhorn]

Thanks for that!

Hope you can the outlook issue fixed soon.

[ChiarynMiranda]

Hi Federico,

I wanted to follow up and let you know that our engineers have released a fix that should stop our emails from crashing Outlook. If you are still running into any trouble with our emails, please let us know.

Thanks,

Chiaryn