Google maps displaying wrong image

[Davidmez]

Hi,

I couldn't figure this out, how do i change image that shows up on the right side for maps results, do i change it in my Google places account ?(which i did and and its a first one)  or in Google plus, i just cant get it?

Thanks for help.

[OrionGroup]

What is the CID of your listing?

For example: http://www.orionweb.net/2012/03/20/gain-reviews-to-increase-your-google-places-listing-rank/ read the bottom of this post.

Also, what is the Name of the company? It's possible that you have more than one listing or perhaps Google is pulling in a photo from another authoritative website.

Scott

[Davidmez]

Scoot,

Company name is " Novita Salon and Spa"

Thanks

[OrionGroup]

It looks like Google is showing the "Street View" map image instead of the image you uploaded.

So, this is your listing? https://maps.google.com/maps?cid=1552403007127876102

When you go here: http://www.google.com/local/add/ and log in with that account, do you see the listing? If so, that's where you'd edit the image.

I believe this is the Google Map Maker POI (Point of Interest) for that listing. Does that look right? http://www.google.com/mapmaker?gw=39&fid=0x89e37717ebe05e89:0xbc2be1f7aabc9ee5

And this is the Google + Page, right? https://plus.google.com/117400845160255741148/

Scott O.

[MiriamEllis]

Hi Anatoliy,

I am seeing this Google+ Local page for you:

https://plus.google.com/117400845160255741148/about?hl=en

Both in the main SERPs and as the circle image on your Google+ page, I see a photo of a woman getting a massage.

This photo is coming from here:

https://plus.google.com/117400845160255741148/photos?hl=en

Because this is the first photo in your lineup of photos, it is the one Google is using as your main photo. This seems to confuse many people. See:

http://productforums.google.com/forum/#!searchin/business/change$20photo/business/AiFuzhaOs6g/hd4H1BNxWDEJ

So, if you want a different photo to appear, you need to put it first in the lineup. Be advised, however, that photo changes can take weeks to go into effect.

Hope this helps!

[Davidmez]

Hello Scott,

1. Yes that is my listing https://maps.google.com/maps?cid=1552403007127876102

2. I can see the listing, and all my images are there, with the one i want to display as main image, which is the first one http://screencast.com/t/j0JK4PRnKv7o

3. Point of Interest looks right.

4. Yes that is my Google + page https://plus.google.com/117400845160255741148/

Thanks for help

[Davidmez]

Hi Miriam

Where do i upload the image in my Google plus or Google places? so it would be first one in the line, its just so confusing,

thanks

[MiriamEllis]

Hi Anatoliy,

It looks like you have a non-merged Google+ Local page (as opposed to a fully merged Google+ Local/Google+ Business Page). In most cases, this means that you will be editing your photos by logging into the old Places Dashboard, which still controls the backend of most Google+ Local pages. If I am correct that your listing is non-merged, you can go to this page:

https://plus.google.com/117400845160255741148/about?hl=en

(make sure you are signed into your Google account)

Then, click on the 'manage this page' button on the lower right side of the page. This will take you to a dashboard. At that point, you can choose to the edit button in the area labeled 'Your Businesss Info' in the right column.

That should take you to the completely editable dashboard where you should see your photos listed. You can then delete the photos and start over with a fresh one in the number 1 spot.

Hope this helps!

[Davidmez]

Hi Miriam,

Looks like i still have same image displaying in Google maps, i did what you said,

i deleted the photos and uploaded new one that i want Google to display in the number one spot, its been close to 3 weeks. but the right image still isn't displaying.

here is the screen shot of Google places dashboard, you can see that first image , isn't what  Google is displaying .

http://screencast.com/t/aLwZd774P

Thank You

[MiriamEllis]

Hi David,

Unfortunately, there is a big ongoing issue right now with the upload time of photos. A lot of people are blogging about their frustration with this. I would recommend you use a friend or family member's Google+ account to do a user upload of a photo, as this apparently will be published faster at this time than the owner publish option will. Kind of silly, I know, but Google is aware that this is an issue going on.