Google Places to Google+ Places - Strange Problem!

[ocelot]

Hi

I had a Google Places listed fully completed 100% and was ranking well in the local search results.  However since it has been converted to a Google+ Local page it is not ranking like it used to and the main problem I can see is that the address is now incorrect on theGoogle+ local listing

However it wont let me change the address? yet when I click on manage this page and view the listing under Google Places the address is correct?

Any ideas on how to resolve this?

[RobertFisher]

Ocelot,

Others have had similar issues, and if you are able to give a name/domain that would be a big help. If you need confidential you can always PM (many will suggest this to assist you).

There are several times this can happen with an address or even a business name, etc.

First, is the phone number you are using consistent across time?

When did you complete to 100%?

When did you first notice change? Any movement or is it gradually down? Have you looked at the business in Map maker?

LMK and I will follow with you,

Robert

[edwardrj]

If you've switched to Google+ Local, you should be able to edit the page directly from Google Plus, rather than going to the Google Places dashboard.

[ocelot]

Hi

When I click on Edit Business Details on the Google+ local page  I get the following

This Listing Is Unavailable  You may only access listings that you own. If you created this listing with a different Google Account, please log in to that account and try again. If you've deleted this listing, you may create it again in Google Places.

However if I click on manage this listing it takes my to the google places dashboard for this listing?  Where I can edit the details but these are not been reflected when I then click on 'see your listing on google'

[ocelot]

Thanks Robert - Sent you a PM

It's been 100% since about Feb of this year, and the tel number should be consistent.

Its been the last few weeks I suppose that it is not appearing in the local results when it should really be as the competition have not really optimised their listings and many have not migrated to a Google+ local page.

Thinking of it, the problems started when I migrated the places page over to a Google+ local page?

[RobertFisher]

OK, you are making a common mistake and that appears to be causing you a problem. When you look at your website, you have a different address than either +/places listing. This is critical if you are to get it right. Note: You are pulling in a google map with it and using the address on the site. So, you have 3 addresses minimum in the eyes of the Google. If you have differing addresses on any citation sites (and in your business there are too many!!!) or in Bing, Yahoo, etc. then it is confusion to the 10th degree.

You have to clean that piece up. I am assuming the one with a review by Nigel is the one that is NOT good?? The one with the review by Joe J is the correct one and that is absolutely the mailing address of the establishment? If so, I will go into mapmaker and make an edit. (we do a few of these so it may help). I do not want to change the wrong thing so LMK.

Now, you also want to go to your citation sites (especially the ones using Google to get to you) and make sure they all have exact address as what you will have on your one G+/places page. If the map you are pulling in is not addressed correctly and you don't know how to fix, LMK and we will show you.

WIth change in MapMaker we may be able to get something reasonably quickly. If you will get all over the citation sites, website, map, it will help. From now on there can be only ONE...address. (OK that highlander thing was clever!)

Best

[waqid]

I had a similar issue and deleted my google plus listing. This brought back our places rankings.

[ocelot]

Hi Robert

Thanks again.  Yes the one with Joe J is the correct version.  I should have said that the address on the Google+ local page is incorrect for some reason?.

I have managed to change the location of the pin on the map to the correct location but the address mentions 'Ogmore Vale' which is totally incorrect.  The correct address is on the footer of the website.

I am unable to change this address in Google+ local, I have submitted feedback to Google but why can't I change this?

I suppose this could be the cause that is affecting my local rankings?

[ocelot]

Hi

How do you delete your google+ listing?  From my Google+ listing if I click on manage my listing it takes me to the Google Places dashboard, and I don't really want to delete this entry from Google places as in effect it will be removed from Google and my control

[MiriamEllis]

Hi Ocelot, Robert has done an exceptional job of pointing out some of the data confusion going on with your business. However, we can only do so much from the public side of things. I would recommend that you start a thread at the Google And Your Business Forum and completely describe all of your conflicting data in hopes of getting a response from a Google Rep or Top Contributor. It sounds to me like you may have hidden duplicates going on that have merged with your + page, but that's just a shot in the dark. Here is the link to the forum: http://groups.google.com/a/googleproductforums.com/forum/#!forum/business You have some big work ahead of you getting this untangled. Don't delete anything right now. See if you can get some Google-based guidance first, and be prepared to show them everything.